- 1. Can I still use cheques from my current ABN AMRO/RBS cheque book?
Yes, please continue to use your existing cheque books. When you need a replacement cheque book, after the Completion Date, you will receive an ADCB branded cheque book.
- 2. What happens to post dated cheques issued through my ABN AMRO/RBS cheque book (are they still valid)?
Yes, the post dated cheques issued by you will remain valid.
- 3. Will the scheduled direct debits from my personal RBS account still work (Standing Debit Instructions)?
Yes, your Standing Debit Instructions will continue to work.
- 4. Do I have to inform all utilities such as Du or DEWA that my Credit Card/Personal account details have changed?
No, you do not have to inform any utility provider as there will be no change to your credit/ debit card information in the immediate future. ADCB will inform you in advance of any changes.
- 5. How long will my credit/debit cards be accepted for (before they change)?
Your credit/debit cards will continue to be valid and accepted. ADCB will inform you in advance of any changes.
- 6. Will the current benefits on my card stay the same?
You will continue to enjoy all the current benefits on your credit card. ADCB will inform you in advance of any changes.
- 7. How do I do e-banking with ADCB?
For e-banking with ADCB, please visit
www.adcb.com and click the "eBanking for RBS customers" link, within the "Login to ADCB@ctive" box.
- 8. Is there going to be a new online banking access token?
No, your existing online banking access token will continue to work. ADCB will inform you in advance of any changes.
- 9. What is ADCB's phone banking number?
You can continue to call the current phone banking number +971-4-4266000 for all your banking needs. Our Royal Preferred Banking clients can continue to call +971-4-436-8000. Additionally, ADCB's phone banking is available 24 hrs on 800 2030 from within the UAE and +971-2-6210090 from outside the UAE.
- 10. Do I have to change my phone banking password?
No, your phone banking login details will continue as is. ADCB will inform you in advance of any changes.
- 11. Who do I need to inform that my account has changed to ADCB?
Your account details will stay the same, so you do not need to inform your employer or other organisations.
- 12. What will happen to my salary that is paid into this account?
As your account details have not changed, you do not need to change your current arrangements for your salary. Through our arrangement with ADCB we will continue to provide you services on your existing account details and all your account balances would be available as currently.
- 13. Where are the ATMs?
ATMs in the UAE will remain in their current locations. Some ATM services (PIN change / mini statement) may not be available on some ATMs post the Completion Date. Additionally, you can access any of the 183 ADCB ATMs post the Completion Date. For a complete list of ADCB ATMs, please visit
http://www.adcb.com/waystobank/branches/atm_branches.asp
- 14. Where are ADCB branches located?
The location of the existing RBS branches and the services offered today will remain the same. Additionally, you can access any of the 45 ADCB branches across UAE after the Completion Date. For a complete list of ADCB branches, please visit
http://www.adcb.com/waystobank/branches/atm_branches.asp
- 15. Will all of RBS current branches and Service Centers continue to operate?
RBS branches and service centers will continue to operate as currently. ADCB will inform you in advance of any changes.
- 16. What will happen to my statements?
You will continue to get your statements at the same time and frequency as you currently do. You will notice that they will be printed on ADCB headed paper, after the Completion Date.
