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| Important Security Information |
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It has come to our attention that there have been attempts to unlawfully obtain customer details by person(s) pretending to be representatives of the Royal Bank of Scotland N.V. via SMS.
The Royal Bank of Scotland N.V. will never call or email you or send a SMS to you requesting personal information regarding your accounts. Please do not give out confidential information that relates to your accounts to anyone. We use security questions to verify our customers and only you will know the answers to these.
Please contact us on 04 4266000 to report any suspicious calls or messages you receive.
Safety tips
- Never disclose valuable card or bank account information to anyone you do not recognise
- Always keep your cards and card details in a safe place
- Carefully check your statements upon receipt and report any unusual or suspicious transactions
- Always keep your card out of sight and in a safe place, and never let anyone else use it
- Never tell anyone your PIN - not even your family, the bank or the police - and never write it down anywhere
- When you receive a new PIN, memorise it straightaway and immediately destroy the PIN advice slip
- Do not share your password details with any third parties. Passwords should be known only to you. It's also good practice to change your passwords regularly
- When considering a suitable password for an account or online application, avoid using family or pet names, birthdays or ages, which criminals could match from stolen data
- Never use the same password for different accounts
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