e-Banking Features Charges Registration / signup for e-Banking facility* Free Balance & Transaction Enquiry Free View & Download statement Free Request for account statement by fax Free Bill Payment to Etisalat, DEWA, SEWA, ADWEA, school fess & RBS Credit Cards Free Fund Transfer Free Outward remittance 1 Free remittance per month** Booking for Movies, Ski Dubai and Wild Wadi Free SMS Banking Free e-Statement Enrollment Free Change Supplementary Card Limit Free Standing Instructions to pay Credit Card bills Free Reward Points transfer 1 Free request per calendar year** Block & Reissue of Debit Card 1 Free request** Cheque book request 1 Free 25 leave cheque book** Loan Installment Deferral 1 Free request per calendar year**

Other e-Banking Services / Benefits Credit and Debit Card activation Fixed Deposit account opening and breakage Exciting offers on Movies, Entertainment, Dining & Shopping outlets

Frequently Asked Questions on RBS Free Banking

1. What is RBS Free Banking all about  RBS constantly introduces superior product and service offerings. In line with this philosophy RBS introduces the Free Banking service on e-Banking platform. RBS Free Banking provides a unique combination of convenience and savings. As part of our Free Banking offering, you can access your accounts and carry out various transactions and service requests free of charge. What's more, there is no sign up or subscription fees for this service. You can refer to our e-Banking Schedule of Charges for more information. 2. Is there any sign up fees for RBS Free Banking service  RBS Free Banking is available without any sign-up or subscription fees. 3. Are there any charges associated with any transactions done from RBS e-Banking  RBS Free Banking is available without any sign-up or subscription fees. RBS e-Banking allows you to carry out various transaction and service requests free of charge. This is however, subject to upper limit for some transactions. Please refer to the RBS e-Banking Schedule of Charges for more information. 4. Will I get similar benefits/free transactions on other banking channels as well  We have introduced our Free Banking service only on the e-Banking platform to encourage our customers to use electronic channels. 5. How do I sign up for Free Banking service  As an RBS e-Banking customer, you will automatically be enrolled for the Free Banking service. If you are not yet enrolled for e-Banking, click on the "Apply Now" link, provide us with your contact details and our representative will get in touch with you shortly to enroll you for this service. Alternatively, you can also contact us on 04-426 6000 and enroll for this service. 6. I am not enrolled for e-Banking how do I sign up Free Banking service  Click on the "Apply Now" link, provide us with your contact details and our representative will get in touch with you shortly and enroll you for this service. Alternatively you can also contact us on 04-426 6000 and enroll for this service.

Frequently Asked Questions on e-Banking Login related issues

1. I am enrolled for e-Banking, however, I have never logged in to e-Banking. How do I start using the RBS Free Banking service  As an RBS e-Banking customer, you will automatically be enrolled for Free Banking service. To start using e-Banking, you will need to follow these steps: • Click on the "Log-on" button on our website www.rbsbank.ae • Click on the "First Time" log-in link and enter the following: 1. User id - Customer Identification (CIF) number or Debit Card number or Credit Card number 2. Telephone Identification Number (TPIN). If you do not have your TPIN call 04-426-6000 to get one 3. The password (Number/Secure ID) as displayed on your electronic security token • During the logging in process, you will be prompted to create your e-Banking password. This e-Banking password will be used for your subsequent login 2. I have tried logging in, message appears "your user id is disabled", what should I do?  • Call us on 04-426-6000 • Answer a few simple questions and your id will be activated • Once your id is activated, click on "Log-on" button on our website www.rbsbank.ae • Click on the "Forgot Password" link and enter the following: 1. User id-Customer Identification (CIF) number or Debit Card number or Credit Card number 2. Telephone Identification Number (TPIN). If you do not have your TPIN call 04-426-6000 to get one 3. The password (Number/Secure ID) as displayed on your electronic security token • You will be able to log-in to e-Banking • The e-Banking password you create will be used for your subsequent login 3. I have forgotten my e-Banking password, what should I do?  • Click on "Log-on" button on our website www.rbsbank.ae • Click on the "Forgot Password" link and enter the following: 1. User id-Customer Identification (CIF) number or Debit Card number or Credit Card number 2. Telephone Identification Number (TPIN). If you do not have your TPIN call 04-426-6000 to get one 3. The password (Number/Secure ID) as displayed on your electronic security token • The e-Banking password you create will be used for your subsequent login 4. I have not logged on for quite some time. What should I do?  • Click on "Log-on" button on our website www.rbsbank.ae • Click on the "Forgot Password" link and enter the following: 1. User id-Customer Identification (CIF) number or Debit Card number or Credit Card number 2. Telephone Identification Number (TPIN). If you do not have your TPIN call 04-426-6000 to get one 3. The password (Number/Secure ID) as displayed on your electronic security token • The e-Banking password you create will be used for your subsequent login 5. I have forgotten my TPIN, what should I do?  • Call us on 04-426-6000 • Answer a few simple questions and generate your TPIN instantly 6. I have lost my security token, what should I do?  • Call us on 04-426-6000 • We will log in your request for a new security token. You will receive a new token via courier within the next 5 working days.

Apply Now for e-Banking

Please provide at least one number (either mobile or landline) where we can reach you.

Name: * Mobile Number: (e.g. 0504545454) Landline: (e.g. 044545454)
	I agree to the terms and conditions governing the RBS UAE e-Banking application form.